Privacy Policy
1. Introduction
Twin Sun Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the limited personal information you may provide when you contact us through our website.
This website is a marketing and informational site only. We do not operate user accounts, process payments, or collect data beyond what is described in this policy.
2. Information We Collect
We collect only the following personal information, and only when you voluntarily submit our contact form:
- Your name
- Your email address
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies and similar technologies used by third-party services we employ. These services may collect information such as:
- Your IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited, time spent on pages, and navigation paths
- Referring URLs and search terms
- Interactions with page elements (clicks, scrolls, mouse movements)
We use the following third-party services on our website:
- Google Analytics – for website traffic analysis and usage statistics
- HubSpot – for contact form management, CRM, and marketing communications
- Apollo.io – for sales engagement and outreach management
- Hotjar – for user behavior analytics, including heatmaps, session recordings, and feedback tools
Each of these services operates under its own privacy policy and may use cookies or similar tracking technologies. You can manage cookie preferences through your browser settings.
3. How We Use Your Information
The information we collect is used to:
- Respond to your inquiry or request submitted through our contact form
- Follow up regarding the services you asked about
- Understand how visitors use our website so we can improve the experience
- Send occasional relevant updates or insights, but only with your prior consent and with the ability to opt out at any time
4. How We Share Your Information
We do not sell, rent, trade, or otherwise share your personal information with third parties, except in the following limited circumstances:
- Service providers: We use Google Analytics, HubSpot, Apollo.io, and Hotjar to manage our website analytics, contact form submissions, and outreach. These providers are contractually prohibited from using your data for any purpose other than providing their services to us. Each provider's use of your data is governed by their respective privacy policies.
- Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal process.
5. Data Retention
We retain contact form submissions only as long as reasonably necessary to respond to your inquiry and maintain business records. If you would like your information removed from our records, please contact us using the information in Section 9.
6. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Children's Privacy
Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our contact form, please contact us and we will promptly delete it.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
To exercise any of these rights, please contact us using the information in Section 9.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Twin Sun Solutions Website: www.twinsunsolutions.com
Email: contact@twinsunsolutions.com
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.